How Are We Doing?

Our main aim at The Next Step Trust is to meet the needs of the individuals who use our service.

We strive to be transparent in our provision and offer Next Steppers, their parents and other interested individuals the opportunity to give unbiased feedback on a regular basis. This could either be through annual reviews or feedback forms. We strive to be an outcome-based service and hope to attain the goals of the individuals and recognise their achievements. We take on board the feedback and alter the support provided as required.

Below is the feedback from a short questionnaire we sent out to parents in December 2016 which we hope will indicate to us the areas where we are achieving our aims and also the areas where more work needs to be done.

We received eleven questionnaires back; the results of which have been collated and are illustrated below along with additional comments to help us maintain and improve our quality of service.


 

1. Do you feel welcome when you enter The Next Step Trust Centre?

Yes – 10

No – 1


 

2. How do you find the atmosphere? (Tick more than one box if necessary)

Happy  – 8

Busy – 7

Friendly – 9

Not Friendly – 0

Boring – 0

Good Fun – 7

Interesting – 2

Exciting – 2

Noisy – 1


 

3. How satisfied are you with the overall service provided by The Next Step Trust?

Very Satisfied – 8

Satisfied – 3

Unsatisfied – 0

Very Unsatisfied – 0


 

4. Which activities do you enjoy the most?

Comments:

- I enjoy swimming and listening to music.

- Swimming.

- Sailing. Rebound. Hydrotherapy. Rock Climbing – swinging in the sling.

- Swimming.

- Train rides. Vacuuming.

- I’m sure our son enjoys most activities if he is settled in himself.

- I enjoy all activities..

- Sensory.

- Rebound. Bowling. Swimming. Walking. Baking. Gym. Bus rides. Computer. Videos.

- Swimming. Sailing at Hollingworth Lake. Rebound.


 

5. Are there any activities which you also DON’T enjoy?

Comments:

- Shopping for long periods.

- No.

- Not sure.


 

6. Do you feel as though you have enough choice of activity?

Yes – 11

No – 0


 

7.  Are there any activities you would like to try?

Comments:

- I enjoy Hydrotherapy and would like to do more.

- Activities sufficient up to press.


 

8. How satisfied are you with the personal support given to you?

Very Satisfied – 5

Satisfied – 6

Unsatisfied – 0

Very Unsatisfied – 0


 

9. Do you feel the provision meets your needs?

Yes – 11

No – 0


 

10. Do you find the centre helpful?

Yes – 11

No – 0


 

11. Do you ever want to complain about something you’re not happy with?

Yes – 2

No – 7

Not sure – 2

Comments:

- I’ve complained and it has been sorted.

- No, but if I did I know that I could.


 

12. Do you know how to make a complaint should the need arise?

Yes – 10

No – 1


 

Meal Time Provision:

 


 

1. Do you have your meals at Next Step?

Yes – 11

No – 0


 

2. Do the meals meet your needs?

Yes – 11

No – 0

Comments:

- Love the meals at Next Step. Very happy.

- Food is excellent and a very varied choice. Love the puddings!!

- I enjoy my food and I always have a good warm meal and pudding.


 

3a. Do you think there is enough choice?

Yes – 11

No – 0


 

3b. Please let us know if there is anything you would like to see on the menu.

Comments:

- None


 

4. Do you think the provision is value for money?

Yes – 11

No – 0

(Comments: Excellent value).


 

5. Is the kitchen area clean?

Yes – 11

No – 0


 

Feedback:

 


 

Are there any suggestions you have to improve either our Day Service or the kitchen provision?

Comments:

- Stay with making fresh cooked meals.